Refund policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take(s) possession of the goods.

To exercise your right of withdrawal, you must inform us (Thomas Gascoigne, www.stifteliebe.de, An der Fleschermühle 19, 87509 Immenstadt, Germany, phone: +49 (0) 170 43 89 022, email: info@stifteliebe.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, or an email). You may use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your notification of exercising the right of withdrawal before the withdrawal period expires.

Please note: personalized and digital products are excluded from return or exchange.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the fourteen-day period expires. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Note for customers in the United States: we voluntarily grant this 14-day right of withdrawal to all customers worldwide. Please note that return shipping from the US to Germany is at your own cost.

Source: Rechtsanwalt Metzler

§ Right of withdrawal for digital content

Consumers generally have a statutory right of withdrawal. However, this right expires early for contracts for the supply of digital content not supplied on a tangible medium (e.g. online courses, downloads) if we have begun performance of the contract after the consumer has expressly consented to us beginning performance before the end of the withdrawal period, and has at the same time confirmed their knowledge that they lose their right of withdrawal upon the beginning of performance.

Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back to us.)

  • To:
  • Stifteliebe
  • Thomas Gascoigne
  • An der Fleschermühle 19
    87509 Immenstadt, Germany
  • I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is submitted on paper)
  • Date

___________
(*) Delete as applicable.